May 2013: This treatment tip is the first of many that we will include in future issues of the Dolphin Bay Brief. It comes from Gareth Jantjies, our senior technical advisor.
“It’s a no-brainer that all clients should take advantage of Dolphin Bay’s free operator training,” Gareth says. “The training helps you to avoid over-treating your wood, saving money on chemical expenditure. It also improves the job satisfaction of operators and delivers better products to your customers.”
The three-day training course ensures that operators can do all the necessary calculations for treating wood of various types. Gareth and his fellow technical advisor, Jarome Levendal, train the operators themselves.
“It’s very easy to make a mistake when treating wood, because many calculations must be done and we’re all human, after all,” says Gareth. “When new operators are employed, they are sometimes trained by their experienced colleagues. This isn’t a good idea as it often results in bad habits being passed on.
“We teach the operators exactly what to do, and to check, double check and check again.”
The training typically reduces a company’s chemical usage by 8% - 10%, he says.
The initial training course consists of two days of theory and one day of practical work. Dolphin Bay also offers annual refresher courses.
Gareth finished a training course last week. “One operator, a woman, told me: ‘Now I am confident at doing my job. I am happier, because now I feel clever."
“Confident operators who are proud of what they do are far more likely to stay with your company,” he concludes.